• All orders ship UPS ground unless upgraded service is purchased.

• All packages are shipped insured. For damage claims contact UPS directly at 800-742-5877.

• We can not warranty UPS delivery times or service, UPS service may vary in times of adverse weather. Please check your tracking number for the most recent updated information.

• Allow 1 to 3 days for order processing prior to shipment in addition to the UPS estimated shipping time.

• Delivery refused by customer will be charged a 25% return fee.

Please note that the shipping times provided on our web site by UPS are UPS delivery times, and order processing time is in addition to UPS estimated delivery time.
example: an order placed at 7pm on Saturday with next day delivery will not be delivered the following morning, it will be processed (allow 1-3 business days) then shipped, UPS does not count the day of shipment in the delivery time see www.ups.com for explanation of UPS terms and conditions

You will be sent UPS tracking information on day of shipment.